The role is to deliver a support and mentoring service to survivors of domestic abuse once they have reported the abuse through to the case being prosecuted as well as removing barriers to them being able to move forward with their lives. 
Leicester and Leicestershire 
£22,000 pa (3-year project assignment) 
Project funded by The Big Lottery 
The Zinthiya Trust (charity number 1137350) is a well-established small charity providing support to residents of Leicester and Leicestershire with a vision to prevent and alleviate poverty and abuse. We are looking for the services of a proactive caseworker/volunteer co-ordinator to work in our close-knit team in Leicester to work on the delivery of a project to support survivors of domestic abuse and honour-based violence. 
If you are a proactive and non-judgemental person with a good understanding of the issues faced by survivors of domestic abuse and want to make a difference in our community then this could be the opportunity for you. 
Please send a covering letter outlining your suitability for the role and your CV, via email to if you would like to apply for this role. 

Full Job Description 

Job title: Domestic Abuse Mentor Co-ordinator and Lead Case Worker 
Location: 12 Bishop Street, Leicester LE1 6AF 
Contract term: 3 years 
Job purpose: To deliver a domestic abuse project funded by The Big Lottery for The Zinthiya Trust 
Job scope 
This role is a 3 year project assignment; the role of the Mentor Co-ordinator and Lead Case Worker is to develop and implement a sustainable mentor strategy and to co-ordinate a journey mentor service to support women who have experienced domestic abuse from the moment they report abuse to the police through to the case being prosecuted. 
The support offered to beneficiaries will include building resilience and providing support to address practical difficulties and barriers that they face and could potentially jeopardise the case they have reported being taken through to prosecution eg safe and secure housing, own bank account, own income. 
The main objectives of this post are to: 
Develop an agreed Mentor Policy which identifies the role that volunteers will play on the achievement of The Zinthiya Trust’s strategic goals; 
Develop and implement structures, systems and procedures to support volunteer mentors in line with the agreed policy. This is to include but is not limited to: Recruitment, induction, training, deployment of mentors and quality assurance; 
Liaise with agencies and organisations to promote the project and encourage referrals; 
Proactively assess the needs and risks of beneficiaries regularly and in line with policies and procedures, having full regard for case management, MARAC and safeguarding adults and children policies and procedures. 
Design a programme of support to me offered to the beneficiaries; 
Find, interpret and communicate the relevant information and explore options and implications so that the client can make a decision. 
Act for the client where necessary by calculating, negotiating, drafting or writing letters, telephoning or by making appropriate referrals. 
Identify the root causes of problems and participate in taking appropriate action 
Work proactively and in co-operation with multi agency partners to keep the clients perspective and safety at the centre, maintain referral routes and increase access and earlier intervention resulting in better results 
Recruitment and training of volunteer mentors; 
Performance and impact measurement; 
Communication with and from new and existing mentors so that they feel involved and motivated to continue volunteering with The Zinthiya Trust; 
Implement a sustainable structure of volunteer engagement which will outlive the project life and meet industry ‘best practice standards’. 
Success will be measured by: 
Positive feedback from volunteer mentors and related stakeholders reflecting that The Zinthiya Trust is a great organisation which they would wish to volunteer for; 
Successful achievement of an appropriate volunteer management standard (to be confirmed). • Achieve new corporate partnership arrangement for volunteers (e.g. BBA; 
Number of volunteers recruited, inducted, trained, deployed; 
Number of Clients successfully matched with mentors; 
Retention of Volunteers; 
Positive feedback from volunteers and related stakeholders reflecting that Zinthiya Trust project is adding value and achieving its stated project objectives; 
Number of volunteer mentors recruited, inducted, trained, deployed; 
Number of beneficiaries successfully matched with mentors; 
Number of beneficiaries supported through from reporting abuse to the prosecution of the case; 
Retention of volunteer mentors. 
Personal specification 
Suitable candidates will be able to demonstrate the following: 
Essential characteristics 
Experience of working with domestic abuse survivors and good knowledge about domestic and honour based violence 
Demonstrable capability in the development of Volunteer Mentor Engagement Strategy 
Experience in the recruitment, induction, motivation and management of volunteer workforce 
Demonstrable capability in Project Management 
Ability to adhere to strict confidentiality policy 
Experience in the arrangement and delivery of events or training. 
Ability to demonstrate positive outcomes through team working. 
Strong communication skills, both orally and in writing, with an ability to communicate at all levels. 
Ability to work under pressure and to demanding deadlines, and to prioritise a complex workload. 
Competence in a range of information technology applications including Microsoft, Word, Excel, Powerpoint. 
Support for The Zinthiya Trust’s aims and objectives and an ability to respect our beneficiaries and stakeholder 
Flexibility to work extended hours on occasion during times of peak activity. 
Desirable characteristics 
Ability to understand and empathise with the beneneficiaries 
Level 3 advice and guidance qualification 
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