What we achieved in 2019/20
We strive to offer the best advice and support to all our service users to help them transform their lives. We routinely collect feedback from beneficiaries on the impact our support has had and to ensure we are offering the services and support they value.
We collated all feedback from our beneficiaries and we are pleased to report that:
86% reported an improvement in their self-esteem
90% stated that the service provided had empowered them through greater knowledge and education
94% felt their emotional wellbeing had improved
88% reported a reduction in their stress related problems
95% felt more secure, independent and autonomous
98% rated the service as Excellent or Good
Hear from some of our beneficiaries
Our Year in Numbers
1,547 - Number of unique beneficiaries
Emergency food - 1672 food parcels issued (minim 5 meals per parcel)
598 Budget plans produced
993 Households provided with energy efficiency advice
303 Women support to be free from abuse
1922 nights of Emergency accommodation
27 Domestic Abuse Mentors trained
£333,684 - Amount of grant applications successfully awarded
Helped with debt problems - Debt managed: £945,726 - Debt written off: £552,941
£1,288,092 - Annual gains in income
553 - Number of benefit checks undertaken
£25,471 - Value of improvements to beneficiaries’ houses
We run a café called The Chapel Café in Leicester City Centre. The café provides a warm and friendly hub for the local community as well as giving opportunity for our beneficiaries to improve their skills, build confidence and move into mainstream employment.
In this year we have supported: 51 young people and people with a disability with work volunteering and work placements enabling them to build their skills and return to education or employment.
We also provided paid work to 7 people through the café.