What we achieved in 2019/20 

We strive to offer the best advice and support to all our service users to help them transform their lives. We routinely collect feedback from beneficiaries on the impact our support has had and to ensure we are offering the services and support they value. 
We collated all feedback from our beneficiaries and we are pleased to report that: 
86% reported an improvement in their self-esteem 
90% stated that the service provided had empowered them through greater knowledge and education 
94% felt their emotional wellbeing had improved 
88% reported a reduction in their stress related problems 
95% felt more secure, independent and autonomous 
98% rated the service as Excellent or Good 

Hear from some of our beneficiaries 

“The Trust saved our lives and we are grateful that we are now both safe and happy and looking forward to the future.” 
“When I first went to the Trust I was facing eviction and losing contact with my children, I was at my lowest point. Their comprehensive support has given me my life back and my wellbeing has improved considerably as a consequence.” 

Our Year in Numbers 

1,547 - Number of unique beneficiaries 
Emergency food - 1672 food parcels issued (minim 5 meals per parcel) 
598 Budget plans produced 
993 Households provided with energy efficiency advice 
303 Women support to be free from abuse 
1922 nights of Emergency accommodation 
27 Domestic Abuse Mentors trained 
£333,684 - Amount of grant applications successfully awarded 
Helped with debt problems - Debt managed: £945,726 - Debt written off: £552,941 
£1,288,092 - Annual gains in income 
553 - Number of benefit checks undertaken 
£25,471 - Value of improvements to beneficiaries’ houses 

Boosting Employability 

We run a café called The Chapel Café in Leicester City Centre. The café provides a warm and friendly hub for the local community as well as giving opportunity for our beneficiaries to improve their skills, build confidence and move into mainstream employment. 
In this year we have supported: 51 young people and people with a disability with work volunteering and work placements enabling them to build their skills and return to education or employment. 
We also provided paid work to 7 people through the café. 
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