What we achieved in 2017/18
We strive to offer the best advice and support to all our service users to help them transform their lives. We routinely collect feedback from beneficiaries on the impact our support has had and to ensure we are offering the services and support they value.
We collated all feedback from our beneficiaries and we are pleased to report that:
98% felt their emotional wellbeing had improved
85% reported an improvement in their self-esteem
72% felt more secure, independent and autonomous
90% stated that the service provided had empowered them through greater knowledge and education
63% reported a reduction in their stress related problems
100% rated the service as Excellent or Good
In 2017 we launched a counselling service for women. Below are some of the comments we have received about the impact of the counselling support.
We offer an energy, money & debt advice service and during this period we supported 2,089 people, many with complex and multiple issues to achieve the following:
508 income maximisation checks resulting in an annual increase of £1,761,793 in income
£15,892 reclaimed due to billing issues on gas and electricity bills
1,652 people received energy efficiency advice
132 households were helped to switch gas and electricity tariffs saving them £27,177 per annum
125 people were supported to manage their debt – a total of £800,000 was managed with £245,000 being written off